Outbound Compliance Checklist: MX, AR, CO

DNC LATAM · Compliance guides

Outbound compliance is four pillars: official Do Not Call scrubbing, consent where you claim it, calling windows, and an audit trail. Get the destination country wrong and the rest of the binder is theater. This checklist is for teams that dial Mexico, Argentina, and Colombia. It is not the nearshore BPO blog post, which stays a contract-and-US-mix punch list.

Pillar narrative: call center compliance. Product path: how to scrub a calling list. Not legal advice.

1. Destination and registry

• Every list is tagged with destination country before it is dialable.
• +52 lists check current REPEP (PROFECO).
• +54 lists check current No Llame (AAIP).
• +57 lists check current RNE (CRC).
• +1 lists stay on your US National DNC / TCPA vendor. This product does not replace that.
• No campaign launches on a scrub older than 30 days.
• Mexico scrubs are never older than one 15-day official release.

2. Consent and opt-outs

• Mexico is opt-out for a first marketing call to an unregistered number. Do not import a TCPA consent-first process as the primary control. Mexico consent.
• Argentina still needs a dated, number-specific consent record if you claim an override of a No Llame registration. Argentina consent.
• Colombia: registry consult plus Ley 2300 channel and hours rules. Do not treat a clean RNE result as universal permission. Ley 2300.
• Direct opt-outs are honored immediately and permanently in every country.
• A consent record from one market is not assumed to cover another.

3. Hours and disclosure

• Schedule on the consumer's local daytime hours, not the agent's shift. Mexico has multiple time zones. Argentina has one. Calling hours.
• Ley 2300 contact-timing expectations stay on the Colombia book.
• Identify the caller, state the purpose, and offer a clear opt-out, scripted per country.
• Do not reuse a US TCPA opener on +52, +54, or +57.

4. Evidence

• Every campaign has a dated screening record (country, registry context, counts; no phones).
• The Scrub Result you retain can answer which numbers were prohibited, safe, or invalid.
• Someone can produce those artifacts for a named date without searching Slack.
• Retention follows the client or audit window, not inbox convenience.

5. Access and vendors

• Confirm who holds PROFECO, AAIP, and CRC access: you, counsel's local entity, or DNC LATAM.
• Confirm the US vendor is not being asked to "cover LATAM." National DNC vs LATAM.
• Coming markets (Spain, Australia, Singapore) are not checked as live API countries.

When to buy the API

When section 1 is the bottleneck. DNC LATAM runs official checks for the three live countries, API or CSV, screening record included. From $500/month per country at 10,000 checks. Independent SKUs. Annual billing charges ten months for twelve. Nearshore seating model: nearshore call centers.